Privacy Policy
How Shipshape Boat Detailing collects, uses and protects information submitted via shipshapeboatdetailing.com.au.
Who we are
This Privacy Policy is issued by Shipshape Boat Detailing (“we”, “us”, “our”) for the website shipshapeboatdetailing.com.au.
How to contact us about privacy
Please contact us via the website form.
1. What we collect
We collect the information you submit to us directly, such as your name, contact details (phone and/or email), and enquiry details. If you contact us by phone, we collect the details you provide during the call.
2. How we collect it
We collect personal information directly from you when you complete a form on this website or when you contact us by phone or email. We do not use analytics or advertising cookies on this website. If this changes, we will update this policy.
3. Why we use and share your information
We use your information to respond to your enquiry and, where appropriate, to connect you with a suitable local service partner so you can receive a quote, booking or follow-up. We do not sell personal information and we do not send direct marketing. When we refer your enquiry, the service partner may contact you directly (phone, SMS or email) to progress your request; their privacy practices apply to any information they handle after the referral.
4. Disclosure of your information
We disclose your information only to local service partners for the purpose of handling your enquiry, and to our service providers that help us operate this website, for example secure email delivery and site operations. We do not disclose your personal information to anyone else unless required by law or with your direction.
5. Calls (recording and transcription)
We do not record calls unless we state so at the start of the call. If recording or automated transcription is enabled, it is used to help handle your enquiry and for reporting, and is deleted or de-identified when no longer needed.
6. Storage, security and retention
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. We keep personal information only as long as needed to handle your enquiry and for basic record-keeping, after which we take reasonable steps to delete or de-identify it.
7. Complaints
If your concern relates to the service provided, for example workmanship, timing or pricing, please contact the service partner directly. For privacy concerns about this website, please contact us via the website form.
8. Changes to this policy
We may update this policy from time to time. The updated version will apply from the date it is posted on this website.